CONTACT US
We Are Here to Help
At Livenzio, thoughtful customer service is an important part of your shopping experience.
Whether you need assistance with an order, have questions about a bracelet, need help understanding sizing or materials, want to request a return, or would like to discuss a collaboration, our customer care team is here to help.
Contact Our Customer Care Team
Email: service@livenzio.com
Website: livenzio.com
We aim to respond to customer inquiries within 24 hours on business days.
Response times may occasionally be longer during weekends, public holidays, promotional events, or unusually busy periods.
Company Information
Livenzio is operated by:
Shijiazhuang Huanqiu Tonghui Trading Co., Ltd.
Registered Address:
Room 702, Unit 2, Building 10
Beiguan Jingcheng
No. 266 Chenguang Road
Zhengding Town, Zhengding County
Shijiazhuang, Hebei Province
China
Email: service@livenzio.com
Order Tracking
Once your order has been dispatched, available tracking information will be sent to the email address associated with your purchase.
Returns & Refunds
Eligible return requests may be submitted within 30 days after delivery.
Please contact our customer service team before sending merchandise back so that we can review your request and provide the appropriate return instructions.
Damaged or Incorrect Orders
If your order arrives damaged, defective, incomplete, or different from what you ordered, please contact us within 48 hours after delivery.
Please include your order number, a description of the issue, and clear photographs of the merchandise and packaging.
Product Assistance
For questions about bracelet dimensions, wrist fit, materials, finishes, clasps, adjustment, decorative details, or jewelry care, contact:
Livenzio — Thoughtful jewelry. Thoughtful service.