SHIPPING POLICY
Shipping Policy
At Livenzio, receiving your new jewelry safely is an important part of your shopping experience.
We work with logistics providers and use appropriate packaging to help protect bracelets, bangles, stones, clasps, charms, chains, and decorative components during transportation.
1. Order Processing
Orders are generally processed within 1–3 business days after successful payment confirmation.
Processing time is separate from shipping time.
Orders placed during weekends, public holidays, promotional events, or periods of unusually high demand may require additional processing time.
The reference store currently publishes the same 1–3 business-day processing period.
2. Estimated Delivery
For orders shipped to the United States, standard delivery generally takes approximately:
5–12 business days after dispatch
International delivery periods may vary depending on destination, shipping provider, customs processing, and local delivery conditions.
Shipping estimates are not guaranteed delivery dates.
The reference store currently publishes approximately 5–12 business days for U.S. standard delivery.
3. Shipping Rates
Free Standard Shipping
Eligible orders of US$49 or more qualify for free standard shipping where this offer is available.
Orders Below US$49
For orders below the free-shipping threshold, applicable shipping charges will be calculated or displayed at checkout based on delivery destination and available shipping method.
Any geographic restrictions or exclusions will be displayed at checkout where applicable.
The reference site's current free-standard-shipping threshold is US$49.
4. Tracking Your Order
Once your order has been dispatched, available tracking information will be sent to the email address associated with your purchase.
Please allow some time for the carrier's tracking system to register and update the shipment.
5. International Orders, Duties & Taxes
International shipments may be subject to:
- Customs inspections
- Import duties
- Local taxes
- Brokerage charges
- Other fees imposed by the destination country
Unless otherwise clearly stated during checkout, these charges may be the responsibility of the recipient.
Customs procedures may also cause delivery delays outside our direct control.
6. Shipping Address Accuracy
Please carefully review your shipping information before submitting an order.
Make sure the following details are correct:
- Recipient name
- Street address
- Apartment or unit number
- City
- State or region
- Postal code
- Country
- Telephone number where required
Once an order has been dispatched, we may not be able to modify the delivery address.
Where permitted by law, additional costs resulting from an incorrect or incomplete address may be the customer's responsibility.
7. P.O. Boxes
Some shipping providers may have restrictions regarding delivery to P.O. Boxes.
Where possible, we recommend providing a complete residential or business address.
8. Multiple Packages
Orders containing multiple products may occasionally be divided into separate packages.
If this occurs, you may receive more than one tracking number and individual packages may arrive on different dates.
9. Delayed Packages
Shipping delays may occasionally occur because of:
- Customs processing
- Severe weather
- Carrier disruptions
- Public holidays
- High parcel volumes
- Local delivery conditions
- Transportation interruptions
- Incorrect address information
If tracking information has not updated for an unusually long period, please contact:
10. Lost Packages
If you believe your package has been lost, please contact our customer care team.
We will review available tracking information and, where appropriate, assist with an investigation through the applicable shipping provider.
11. Damaged Deliveries
If your jewelry arrives damaged, defective, incomplete, or incorrect, please contact us within 48 hours after delivery.
Include your order number and clear photographs of the merchandise and packaging.
Shipping Support
Email: service@livenzio.com
Livenzio — Jewelry delivered with care.