FAQ
Frequently Asked Questions
At Livenzio, we believe jewelry should feel personal, expressive, and effortless to wear.
Our bracelets and bangles are selected to complement everyday outfits, special occasions, gifts, layered jewelry looks, and personal collections.
Below are answers to some of the most frequently asked questions about Livenzio products and services.
Materials & Product Details
Q: What materials are Livenzio bracelets and bangles made from?
A: Materials vary depending on the individual design. Our collections may include stainless steel, metal alloys, brass, plated metals, acrylic, resin, glass, synthetic stones, crystals, rhinestones, faux pearls, beads, cords, textile materials, and other decorative components.
Please refer to the individual product page for the available material information for each item.
Q: Are all Livenzio bracelets made from the same material?
A: No. Different designs may use different base metals, finishes, plating, decorative stones, beads, chains, cords, or other components.
If you have a known sensitivity to a particular metal or material, please carefully review the applicable product information before purchasing.
Q: Are Livenzio bracelets hypoallergenic?
A: Only products specifically described as hypoallergenic, nickel-free, sterling silver, or made from another particular material should be considered as such.
Unless expressly stated on the applicable product page, those characteristics should not be assumed.
Size & Fit
Q: How do I choose the right bracelet size?
A: Where sizing information is available, please review the measurements listed on the individual product page.
For the best fit, measure your wrist comfortably and compare your measurement with the product dimensions.
Bracelet fit may vary depending on the style, chain length, clasp, width, stretch, and personal preference.
Q: Are Livenzio bracelets adjustable?
A: Some designs may include extension chains, adjustable cords, open bangles, sliding closures, or stretch construction.
Other products may have a fixed circumference or length.
Please review the individual product description before purchasing.
Q: Can I bend an adjustable bangle to fit my wrist?
A: Certain open bangles may allow gentle adjustment.
However, repeated or excessive bending can weaken metal components or damage plating. Adjust jewelry carefully and avoid unnecessary force.
Jewelry Care
Q: How should I care for my Livenzio jewelry?
A: To help preserve your jewelry:
- Store it in a clean and dry place.
- Keep individual pieces separate where possible to reduce scratching.
- Avoid prolonged contact with water.
- Avoid direct exposure to perfume, hairspray, lotion, cosmetics, and household chemicals.
- Remove jewelry before swimming, showering, exercising, or sleeping where appropriate.
- Wipe jewelry gently with a clean, soft, dry cloth after wearing it.
Q: Can plated jewelry change color over time?
A: Depending on the material and finish, fashion or plated jewelry may gradually change in appearance over time.
Moisture, perspiration, skin chemistry, cosmetics, perfume, chemicals, friction, and storage conditions may affect the finish.
Proper care can help preserve its appearance for longer.
Product Appearance
Q: Will my bracelet look exactly like the product photographs?
A: We make reasonable efforts to represent our products accurately.
However, minor differences in color, finish, texture, stone placement, bead pattern, size, proportions, or decorative details may occur due to photography, lighting, screen settings, manufacturing tolerances, handmade details, and production batches.
Minor variations do not necessarily indicate a defect.
Orders & Shipping
Q: How long does it take to process my order?
A: Orders are normally processed within 1–3 business days after successful payment confirmation.
Processing time is separate from shipping time.
Q: How long does delivery take?
A: For orders shipped to the United States, standard delivery generally takes approximately 5–12 business days after dispatch.
International delivery times may vary depending on destination, carrier operations, customs procedures, and local delivery conditions.
Q: How can I track my order?
A: Once your order has been dispatched, available tracking information will be sent to the email address associated with your purchase.
Please allow some time for the carrier's tracking system to update.
Returns & Order Issues
Q: Can I return a bracelet if I change my mind?
A: Eligible merchandise may be returned within 30 days after delivery, provided that it remains unused, unworn, unaltered, undamaged, and in its original condition and packaging.
Q: What if my jewelry arrives damaged or incorrect?
A: Please contact service@livenzio.com within 48 hours after delivery.
Include your order number, a description of the issue, and clear photographs of the product and packaging.
Still Have Questions?
Email: service@livenzio.com
Website: livenzio.com
Livenzio — Jewelry made for the details that define you.