REFUND POLICY
Refund Policy
At Livenzio, we want every bracelet or bangle you purchase to feel like the right addition to your jewelry collection.
If an eligible item does not meet your expectations, this policy explains our return and refund process.
1. 30-Day Return Period
You may request an eligible return within 30 days after receiving your order.
To qualify for a standard return, merchandise must generally remain:
- Unused
- Unworn
- Undamaged
- Unaltered
- In its original condition
- In its original packaging
- Complete with original tags, cards, pouches, boxes, accessories, and other included components where applicable
The reference store currently provides a 30-day return period for eligible merchandise.
2. Product Condition
Jewelry showing significant wear, scratching, alteration, damage, or other signs of use may not qualify for a change-of-mind return.
Products that have been permanently resized, engraved, modified, cut, repaired, or otherwise altered by the customer may also be ineligible unless applicable law requires otherwise.
3. Damaged, Defective, or Incorrect Products
Please inspect your order promptly after delivery.
If your jewelry arrives damaged, defective, incomplete, or different from the product you ordered, please contact:
within 48 hours after delivery.
Please provide:
- Your order number
- A description of the issue
- Clear photographs of the item
- Photographs of the packaging where relevant
After reviewing your request, we may provide a replacement, refund, or other appropriate resolution.
The reference store likewise asks customers to report damaged or incorrect merchandise within 48 hours.
4. How to Request a Return
Step 1 — Contact Us
Email service@livenzio.com with your order number and reason for requesting a return.
Step 2 — Receive Return Authorization
Our customer care team will review your request and provide applicable return instructions if the merchandise qualifies.
Step 3 — Return Your Jewelry
Package the merchandise securely to help prevent scratching, tangling, breakage, or other damage during transportation.
Please do not return merchandise before receiving authorization and return instructions.
For non-quality-related returns, return shipping costs may be the responsibility of the customer unless applicable law requires otherwise.
5. Refund Processing
Once an authorized return has been received and inspected, approved refunds are generally processed within 3–5 business days.
Approved refunds will normally be issued to the original payment method.
Banks, card issuers, and payment providers may require an additional 5–10 business days or longer to display the refund after it has been processed.
This mirrors the current processing framework published by the reference store.
6. Non-Returnable Items
Subject to applicable consumer law, the following may not qualify for a standard change-of-mind return:
- Jewelry showing signs of wear
- Products damaged after delivery through misuse
- Jewelry that has been permanently altered or modified
- Customized or personalized products
- Engraved merchandise
- Items missing original components or packaging
- Gift cards, if offered
- Products clearly identified as final sale before purchase
These exclusions do not override applicable legal rights relating to defective, damaged, or incorrectly supplied products.
7. Size & Fit Returns
If a bracelet does not fit as expected, please contact our customer care team.
Unused and unworn items may qualify for return within the standard return period.
Availability of another size or design depends on current inventory.
8. Exchanges
If you would like another size, color, finish, or style, please contact:
Depending on inventory and destination, we may assist with an exchange or recommend returning the eligible original product and placing a new order.
9. Order Changes & Cancellations
If you need to cancel or modify an order, please contact us as quickly as possible after placing it.
We cannot guarantee order cancellation or modification after an order has entered processing or has been dispatched.
10. Return Address
Please do not send returns directly to our registered company address unless our customer service team specifically instructs you to do so.
Approved returns may need to be sent to a designated return facility.
The correct return address and instructions will be provided after your request has been reviewed and approved.
Return & Refund Support
Email: service@livenzio.com
Livenzio — Jewelry backed by thoughtful service.