TERMS OF SERVICE

Terms of Service

Last Updated: September 23, 2026

Welcome to Livenzio.

These Terms of Service govern your access to and use of livenzio.com, including purchases made through our online store.

Livenzio is operated by Shijiazhuang Huanqiu Tonghui Trading Co., Ltd.

By accessing our website, creating an account, placing an order, or otherwise using our services, you agree to these Terms and the other applicable policies published on livenzio.com, subject to mandatory rights available under applicable law.

1. Use of Our Online Store

You may use livenzio.com only for lawful purposes.

You may not use the website, products, content, or services for fraudulent, abusive, illegal, or unauthorized activities.

2. Intellectual Property

Unless otherwise stated, Livenzio branding, logos, product photographs, graphics, product descriptions, website design, written content, and other original materials belong to Livenzio, Shijiazhuang Huanqiu Tonghui Trading Co., Ltd., or the applicable rights holder.

Protected materials may not be copied, reproduced, commercially distributed, republished, impersonated, or otherwise exploited without appropriate authorization.

3. Product Information

We make reasonable efforts to display our jewelry accurately.

However, actual products may vary slightly in:

Color
Finish
Texture
Dimensions
Stone placement
Bead arrangement
Chain appearance
Decorative details
Proportions

Variations may occur because of lighting, photography, screen settings, manufacturing tolerances, material characteristics, handmade components, and production batches.

Minor variations do not necessarily constitute a product defect.

4. Materials & Allergies

Materials vary between products.

Customers with known allergies or sensitivities to metals or other jewelry materials should carefully review available product information before purchasing or wearing an item.

Unless expressly stated on an applicable product page, merchandise should not automatically be assumed to be:

Hypoallergenic
Nickel-free
Sterling silver
Solid gold
Solid platinum
Made from natural gemstones

If irritation occurs, discontinue use.

5. Bracelet Sizing & Fit

Sizing information is intended as a general guide.

Fit may vary depending on:

Wrist circumference
Product construction
Bracelet width
Clasp design
Extension chain length
Stretch
Personal preference

Customers are responsible for reviewing available product measurements before placing an order.

6. Product Availability

Products may be offered in limited quantities and availability is not guaranteed.

We may modify, discontinue, replace, or limit products or product variants before an order has been accepted.

7. Pricing

Prices, promotions, availability, and product options may change before an order is accepted.

We reserve the right to correct errors involving:

Product prices
Discounts
Product descriptions
Inventory
Promotional offers
Website information

If a material error affects an order, we may contact you, cancel the affected item, or provide another appropriate resolution.

8. Orders

Submitting an order does not guarantee final acceptance.

We may refuse, limit, or cancel an order where reasonably necessary because of:

Inventory errors
Pricing errors
Payment authorization problems
Suspected fraudulent activity
Shipping restrictions
Technical errors
Legal or regulatory requirements

If we cancel a paid order, the applicable payment will normally be refunded through the original payment method.

9. Payments

Available payment methods will be displayed during checkout.

Payments may be processed through independent third-party payment providers.

Those providers may operate under their own terms, privacy policies, security standards, and procedures.

10. Promotions & Discount Codes

Promotional offers may be subject to separate conditions, including:

Expiration dates
Minimum-purchase requirements
Product exclusions
Geographic restrictions
Limited inventory
Single-use restrictions

Unless expressly stated otherwise, promotional offers may not be combined.

11. Product Use & Care

Customers are responsible for using and caring for jewelry appropriately.

To the extent permitted by applicable law, Livenzio is not responsible for damage or deterioration resulting from:

Improper storage
Excessive bending
Excessive pulling
Exposure to chemicals
Prolonged water exposure
Improper cleaning
Unauthorized modifications
Failure to follow available care instructions
Normal wear and tear

12. Small Components

Some jewelry products may contain small components such as beads, charms, clasps, stones, or decorative parts.

Such products should be kept away from young children where appropriate because detached components may present a choking hazard.

13. Returns & Refunds

Eligible returns and refunds are governed by our Refund Policy.

Customers should review that policy before completing a purchase.

14. Shipping

Processing periods, delivery estimates, shipping charges, tracking, customs information, and related terms are governed by our Shipping Policy.

15. Prohibited Conduct

You may not use livenzio.com to:

Engage in fraudulent transactions.
Attempt unauthorized access to accounts or systems.
Introduce malware or malicious software.
Interfere with website security or operation.
Provide knowingly false information.
Impersonate Livenzio or another person or company.
Misuse intellectual property.
Conduct prohibited automated scraping.
Violate applicable law or regulations.

16. Customer Reviews & Submitted Content

Where livenzio.com allows reviews, photographs, feedback, or other customer submissions, you may only submit material that you have the right to provide.

You may not submit fraudulent, misleading, unlawful, abusive, defamatory, or infringing content.

17. Third-Party Services

Our website may use or link to independent third-party providers, including:

Payment providers
Shipping companies
Analytics platforms
Marketing services
Social networks
Website technology providers

These parties may operate under their own terms and privacy policies.

18. Website Availability

We aim to maintain reliable access to livenzio.com but cannot guarantee uninterrupted or error-free operation.

The website may occasionally become unavailable because of maintenance, upgrades, security concerns, technical problems, third-party service interruptions, or circumstances outside our reasonable control.

19. Limitation of Liability

To the maximum extent permitted by applicable law, Livenzio and Shijiazhuang Huanqiu Tonghui Trading Co., Ltd. will not be liable for indirect, incidental, special, consequential, or similar damages where such liability may legally be limited or excluded.

Nothing in these Terms limits or excludes rights or liabilities that cannot lawfully be excluded under applicable consumer-protection law.

20. Privacy

Our processing of personal information is governed by our Privacy Notice and Your Privacy Choices page.

21. Severability

If any provision of these Terms is found to be invalid, unlawful, or unenforceable, the remaining provisions will continue to apply to the fullest extent permitted by law.

22. Changes to These Terms

We may update these Terms periodically to reflect changes to our website, products, business operations, or legal obligations.

The current version will be published on livenzio.com.

23. Governing Law

These Terms are governed by applicable laws of the People's Republic of China, without limiting mandatory consumer-protection rights that may apply to customers under the laws of their country or region of residence.

Where appropriate, customers and Livenzio are encouraged to attempt to resolve concerns through good-faith communication before commencing formal proceedings.

Contact Us

For questions regarding these Terms:

Email: service@livenzio.com

Livenzio and livenzio.com are operated by Shijiazhuang Huanqiu Tonghui Trading Co., Ltd.

Livenzio — Distinctive jewelry for everyday expression.

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